Eligible households can receive up to $1,000 once per program year.

Eligibility Requirements:

• Your family’s monthly income must be at or below 200% of the Federal Poverty Income Guideline and you must have an unexpected, uncontrollable circumstance.

How to Apply:

• Apply online at https://shelbycountycsa.org/services/rent-mortgage.
• You will need:
  • State Issued ID
  • Social Security cards for all household members
  • Income information for household (i.e. check stubs, award letter)
  • Proof of pending eviction/foreclosure
  • Proof of crisis/out of pocket expense

Eligible households can receive up to $650 once per program year.

Eligibility Requirements:

To qualify for Regular Assistance:

• You must be a resident of Shelby County
• Your income must be at or below 126% (w/ 60%SMI Max) Federal Poverty Guidelines (See chart below)
• You must have an active utility account

To qualify for Emergency Assistance:

• If you qualify for Regular Assistance above AND you received a cut-off notice.
• At least one household member is 60 years of age or over or;
• At least one household member is 5 years of age or younger;
• At least one household member has a disability or;
• The household has experienced an uncontrollable circumstance

How to Apply:

• Apply online at https://shelbycountycsa.org/services/energy-assistance
• You will need:
  • State Issued ID
  • Social Security cards for all household members
  • Income information for household (i.e. check stubs, award letter)
  • Copy of your most recent utility bill

Welcome Home Memphis wants to help you keep a roof over your head by providing you with reliable information regarding what to do if you are going to miss a mortgage payment or be evicted due to COVID-19.

Additional Information:

• Gather proof of financial hardship – this can be a termination letter, an email from your employer or some other information that proves you lost wages because of COVID-19.
• Keep track of all missed payments.
• Rely only on communication directly from your mortgage provider, your landlord, the City of Memphis or trustworthy organizations like United Housing.

How to Apply:

• Apply online at http://home901.org/covid-resources/
• Call 211 for status updates. You will be placed with a pro bono lawyer as soon as possible.

The Memphis City Council Emergency Relief Program assists Memphis residents who have experienced a layoff, reduction in hours, or workplace restriction or closure due to COVID-19.

The amount of utility assistance and rent or mortgage assistance provided depends on the amount owed, up to a maximum of $800.

Eligibility Requirements:

• Households may apply for both types of assistance.

How to Apply:

• Apply online at https://www.mifa.org/applyonline

Provides food box deliveries to help multifamily households complete isolation/quarantine.

How to Apply:

• Call Janet Garcia at 901-881-6013

Additional Information:

• Intake needs to know:
  • How many in entire household
  • Household income
  • Date of Birth
  • Address and contact phone for delivery of food to porch
• Home delivery starts 24-36 hours after intake.

The Supplemental Nutrition Assistance Program (SNAP) offers aid to eligible low-income families and individuals to ensure these families are able to obtain a nutritious diet. Program benefits are intended to supplement a household’s monthly food budget to allow them to direct more of their available income toward essential living expenses.

Eligibility Requirements:

• In order to qualify for SNAP, applicants must be Tennessee resident and meet citizenship, work, resource, income and other threshold parameters.  Click here to learn more about eligibility.

To Apply:

• To learn more and apply, visit https://www.tn.gov/humanservices/covid-19/snap-and-covid-19-faqs-.html

Mid-South Food Bank’s Mobile Pantry is a method of direct client distribution in an organized format managed by the Food Bank in partnership with an Agency that acts as the host site.  The Mobile Pantry utilizes refrigerated vehicles to provide significant quantities of food including fresh produce and frozen meat.

Bring driver’s license OR a current utility or other bill that verifies name and address in the county where the distribution takes place.

Learn more at https://www.midsouthfoodbank.org/mobile-pantry.

Eligible households can receive up to $1000 once per program year.

Eligibility Requirements:

• This program is for Memphis and Shelby County residents whose monthly income falls at 200% at or below the Federal Poverty Income Guidelines and have prescription medication that is not covered by insurance.

How to Apply:

• Apply online at https://shelbycountycsa.org/services/medical-prescriptions.

Additional Information

• You will need:
  • State Issued ID
  • Social Security Cards for all household members
  • Income information for household (i.e. check stubs, award letter)
  • Written Prescription from doctor or refillable bottles
    • Prescription must be new or refillable and non-narcotic.

Learn more at https://tenncareconnect.tn.gov/services/homepage or call 800-342-3145.

The following clinics will accept patients without health insurance:

• Cherokee Health Systems – https://www.cherokeehealth.com/
• Christ Community Health Services – https://www.christcommunityhealth.org/
• Church Health – https://churchhealth.org/
• Memphis Health Center – https://memphishealthcenter.org/
• Tri-State Community Health Center – http://www.tristatechc.com/

Learn more at https://www.freeclinics.com/cit/tn-memphis.

Alpha Omega Veterans Services has six locations that facilitate assisting veterans to reintegrate into society by providing a variety of services.

• Permanent housing
• Transitional housing
• Hospital to home
• Urban farm & garden
• Support services

More Information:

• Learn more at https://www.alphaomegaveterans.org/ or email [email protected].

Veterans Services

Veterans Services fulfills President Lincoln’s commitment to ensure veterans and their families receive needed assistance. The staff assists veterans and their families with:

• Burial benefits
• Dependents’ educational assistance
• Education and training
• Filing claims for disability pension, dependency, and indemnity compensation
• Guaranty home loans
• And other concerns

Call 901-222-3991 to learn more.

Home to more than 50,000 veterans, the veterans Services Office of Shelby County Government is dedicated to ensuring that veterans and their families are connected to resources and benefits to which they are entitled and information that they may need. We are a single point of entry for veterans and their families to receive assistance.

Services for veterans and their families:

• Compensation and pension
• Disability and increases
• Upload evidence to support your claim
• Claim status and appeals
• Burial benefits
• Service and medical record requests
• Change of address
• Add a dependent
• Request forms

The office works closely with the Tennessee Department of Veterans Affairs, the Veterans Affairs Medical Center, and both veterans’ cemeteries in Shelby County.

For more information, contact Dr. Michael Ellis, Veterans Services Officer, at [email protected] or 901-222-4237.

Shelby Connects Network System of Care Program coordinates the community-based services and supports to meet the challenges facing children and youth with serious mental health needs and their families.

Families and youth work in partnership with mental health providers, family support specialists, natural community support systems, schools, and other community agencies to develop and implement individualized service plans based on family-driven and youth-guided direction to address the needs of the child and family.

Shelby Connects Network helps children, youth, and families achieve positive life outcomes by providing the services, supports, and opportunities they need to thrive in their homes and communities.

Who can make referrals:

• Parents
• Children/Youth (with parental consent)
• Schools
• Community Members
• Community Partners
• Child-serving agencies (DCS, Juvenile Court, etc.)

Who can be referred:

• Children 18 years old and under
• Must live in Shelby County, and can
• Have a mental illness or behavioral health diagnosis, or
• Experiencing problems at home, in the community, and at school, or
• Be involved with or show the potential for becoming involved with the Department of Children’s Services, law enforcement, the juvenile justice system, or child welfare systems.

How to Apply:

• Apply online at https://uthsc.edu/chjiy/  or call Dr. Melody Princes at 901-448-4200.

The goal for GIFFTS will be to reduce the impact of violence on youth in targeted neighborhoods through an enhanced gang intervention and prevention model using trauma-informed interventions and evidenced-based family supports.

The implementation process for GIFFTS is centered around identifying risk factors, while strengthening protective factors to reduce the influence of violence and violent crimes in decision-making by youth that often ends with gang involvement.

How To Apply:

• Apply online at https://uthsc.edu/chjiy/ or call Dr. Rhonda Shaw at 901-448-4278.

Early Childhood and Youth

The Shelby County Office of Early Childhood & Youth service as a collective impact partner supporting strategic initiatives prenatally to career, advises policymakers and promotes community understanding that all children deserve to be healthy, safe, and nurtured.

Call 901-222-3991 to learn more

https://www.shelbycountytn.gov/Directory.aspx?did=427

Wraparound Frayser provides support for a community organization-based wraparound approach (by Legacy of Legends CDC in Frayser) to serving children impacted by mental illness and trauma.

UTHSC works directly with school personnel and providers to identify the child’s needs, works with the family to ensure those needs are met, and creates a trauma-informed school environment to support the child’s emotional well-being and improved academic performance.

Apply online at https://uthsc.edu/chjiy/ or call Dr. Rhonda Shaw at 901-448-4278.

Family Safety Center serves the hurting families of Memphis and Shelby County who are caught up in the trauma of domestic violence. They help victims remove themselves and others affected by abuse by listening to their stories then guiding them and connecting them to various services that are available to help them live abuse-free

For assistance, call the 24-hour crisis line at 901-249-7611.

Learn more by calling 901-222-4400 or visiting their website: https://familysafetycenter.org/

CasaLuz advocates, educates, improves quality of life and empowers the Hispanic community by providing legal advocacy and supportive services, sharing information about the cycle and dynamics of violence, helping victims to know and exercise their legal rights, and providing access and referrals to legal and social services in their native language (Spanish).

For assistance, call 901-500-8214.

To learn more visit their website http://casaluzmemphis.org/.

Kindred Place is a counseling and education center that offers a range of clinical services that support healthy family relationships, trauma resolution, and positive behavior.

For more information about program enrollment, participation, or to request an appointment:

• call 901-276-2200
• email [email protected]
• complete this form 
• visit their website: https://kindred-place.org/

The YWCA empowers domestic violence survivors to take control of their lives, while offering them safety and the resources to ensure their self-sufficiency.

They also provide a 24-hour, emergency domestic violence shelter.

If you are in danger, need to speak with an advocate, have general questions about domestic violence or a specific situation you would like to talk through, please call the YWCA’s 24-hour Crisis & Support Helpline at 901-725-4277.

To learn more:

• Call 901-323-2211
• Email [email protected]
• Visit their website: memphisywca.org

Everyone deserves relationships free from domestic violence. When you’re ready, National Domestic Violence Hotline is there to listen with confidential support 24 hours a day, seven days a week, 365 days a year.

The National Domestic Violence Hotline provides essential tools and support to help survivors of domestic violence so they can live their lives free of abuse.

• Hotline phone number: 1-800-799-SAFE (7233)
• Website & Online Chat: https://www.thehotline.org/

All services are free and confidential.

Help

• 24/7/365 Sexual Assault Forensic Exams (also known as rape kits)
• Crisis Intervention
• Court Accompaniment

Healing

• Trauma Counseling
• Support Groups
• Specialized Services for Vulnerable Populations

Hope

• Community Collaboration
• Education & Empowerment Training
• Violence Prevention

Apply online at https://crimevictimscenter.shelbycountytn.gov/victimrequestformforhelp or call 901-222-3950 for immediate help (M–F 8am – 6pm).

Under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 and the American Rescue Plan Act of 2021, FEMA is providing financial assistance for COVID-19 related funeral expenses incurred after January 20, 2020.

To be eligible for funeral assistance, you must meet these conditions:

• The death must have occurred in the United States, including the U.S. territories, and the District of Columbia.
• The death certificate must indicate the death was attributed to COVID-19.
• The applicant must be a U.S. citizen, non-citizen national, or qualified alien who incurred funeral expenses after January 20, 2020.
• There is no requirement for the deceased person to have been a U.S. citizen, non-citizen national, or qualified alien.

If you had COVID-19 funeral expenses, we encourage you to keep and gather documentation. Types of information should include:

• An official death certificate that attributes the death directly or indirectly to COVID-19 and shows that the death occurred in the United States, including the U.S. territories, and the District of Columbia.
• Funeral expenses documents (receipts, funeral home contract, etc.) that includes the applicant’s name, the deceased person’s name, the amount of funeral expenses, and the dates the funeral expenses happened.
• Proof of funds received from other sources specifically for use toward funeral costs. We are not able to duplicate benefits received from burial or funeral insurance, financial assistance received from voluntary agencies, government agencies, or other sources.

Learn more at https://www.fema.gov/disasters/coronavirus/economic/funeral-assistance.

Following the teachings of Jesus Christ, Catholic Charities of West Tennessee provides help to those in need and bring them hope by supporting them on the path from poverty to self-sufficiency.

• Fig Tree Emergency Services
• Housing Ministries
• Driving the Dream
• Camp Love & Learn
• Immigration Services

Learn more at https://www.ccwtn.org/ or call 901-722-4700.

The goal for GIFFTS will be to reduce the impact of violence on youth in targeted neighborhoods through an enhanced gang intervention and prevention model using trauma-informed interventions and evidenced-based family supports.

The implementation process for GIFFTS is centered around identifying risk factors, while strengthening protective factors to reduce the influence of violence and violent crimes in decision-making by youth that often ends with gang involvement.

How To Apply:

• Apply online at https://uthsc.edu/chjiy/ or call Dr. Rhonda Shaw at 901-448-4278.

The Hospitality Hub provides a variety of resources for housing, employment, veterans, identification, health and more.

Learn more at https://www.hospitalityhub.org/ or email [email protected].

Latino Memphis helps provide resources for undocumented residents:

• Financial Coaching
• Food Pantries
• Education
• Health
• Housing and Shelters
• Jobs
• Legal Support
• Mental Health
• Transportation
• Utilities
• Victims of Crimes or Abuse

To learn more, visit https://www.latinomemphis.org/community-resources or call 901-366-5882.

For Seniors and Adults with Disabilities

• Meals
• CHOICES
• Public Guardianship
• SHIP
• SNAP
• Family Caregiver Services

Each call is handled on a case by case basis with care.

If you or a family member may benefit from in-home help please contact our Information and Assistance line at 901-222-4111 or toll-free at 833-836-6678.

Pretrial services and behavioral health are available for those facing incarceration.

Call 901-222-4000 to learn more.